Shipping policy
Lust En Vogue – Shipping & Delivery Policy
contact@lustenvogueboutique.co.uk
How We Fulfil Orders
Lust En Vogue is an online fashion retailer. Orders are fulfilled and dispatched by our third-party supply partner directly to your delivery address. Lust En Vogue is your sole point of contact for all order and delivery queries — please do not contact our fulfilment partner directly.
Delivery Destinations
We deliver to destinations enabled at checkout. Available countries are shown during the checkout process. Certain destinations may be unavailable due to carrier, regulatory, customs, or other restrictions.
Delivery Charges
Applicable delivery charges are clearly displayed at checkout before you complete your purchase. We do not add further shipping charges after you confirm your order. This does not include any applicable customs duties, import VAT or carrier clearance, handling or brokerage fees, which may be payable separately as explained below.
Estimated Delivery Times
All delivery times are estimates only and are not guaranteed. Business days exclude weekends and applicable public and bank holidays.
• Europe: Estimated 3–5 business days after dispatch
• UK & all other countries: Estimated 5–10 business days after dispatch
Orders are normally dispatched by our fulfilment partner within 1–3 business days after successful payment and order processing.
Delivery may occasionally take longer due to customs clearance, courier delays, public or bank holidays, incorrect delivery information, severe weather, strikes, government restrictions, or other circumstances outside our reasonable control.
Multiple Parcels
Orders containing multiple items may sometimes arrive in separate parcels, as products can be dispatched from different fulfilment locations. We cannot guarantee that all items in a single order will arrive at the same time.
Order Tracking
Where tracking information is available, it will be provided to you via your order confirmation or dispatch notification. Please allow time for tracking to update after dispatch.
Delivery Address
You are responsible for providing a complete and accurate delivery address at the time of ordering. Please check your details carefully before submitting your order.
If you notice an error in your delivery address, please contact us immediately at contact@lustenvogueboutique.co.uk. We will do our best to make corrections, but we cannot guarantee that changes can be made once fulfilment has begun.
Customs, Duties & Import Taxes
Orders may be dispatched internationally and may be subject to customs inspection when crossing international borders.
Depending on the destination country, product type, declared value, and applicable local law, your order may be subject to import VAT, customs duties, clearance charges, brokerage fees, or other import-related charges charged by customs authorities or the delivery carrier.
These charges are outside our control and are the responsibility of the recipient. We do not collect duties or taxes at checkout unless explicitly stated for a specific destination, and we are unable to predict or estimate what charges may apply.
We recommend checking your country's import regulations before placing an order. Customs requirements and charges vary by country.
Refused, Unclaimed or Undeliverable Parcels
If you wish to cancel or return an order, please contact us at contact@lustenvogueboutique.co.uk rather than simply refusing delivery.
Parcels that are refused, unclaimed, or undeliverable due to incorrect address information may incur additional costs. Any charges passed to customers will only be applied where lawful and consistent with your applicable consumer rights.
Delays & Disruptions
Delivery estimates can be affected by customs, carriers or other events. Contact us about delays so we can investigate and explain your options. Unless a different delivery period has been agreed, we will deliver within 30 days. Statutory rights to set an appropriate additional deadline or end the contract where applicable remain unaffected.
We remain responsible for goods until delivery to you or your nominated recipient, subject to the legal exception for a carrier independently commissioned by you and not offered by us. Contact us promptly about missing, damaged or incorrect goods. We investigate and provide the remedy required by law. Supplier or carrier claim processes do not limit your rights against us.
Contact Us
For any shipping or delivery queries: contact@lustenvogueboutique.co.uk