Refund policy

Returns & Refunds — BrandsGateway

For return requests, contact Lust En Vogue at contact@lustenvogueboutique.co.uk with your order number. We handle communication with our supplier.

The following summarises BrandsGateway’s dropshipping supplier requirements. Read the full policy, section 6.1.

• Request a return within 14 days of delivery. Their terms require arrival within 14 days after approval; their helpdesk instead requires dispatch within 14 days of delivery. These published deadlines differ.
• Change-of-mind return shipping is customer-funded, with tracking through UPS, DHL or FedEx; ordinary postal returns are refused.
• Goods undergo inspection and must retain their original condition, packaging and accessories. Worn or washed goods may be refused. Pre-owned items are excluded by the supplier.
• For defects or incorrect goods, a label follows supplier confirmation.
• Return customs costs fall to the buyer. Refused returns can incur additional shipping costs.
• Approved refunds are processed to the original payment method within five business days after receipt and approval.

Supplier requirements do not override mandatory UK consumer rights.